EMOTION AND SENTIMENT ANALYSIS IN TEXT

Research addressed RBC need for tools to help identify the emotional response of clients regarding bank services in order to improve their customer services. As of date, they are interested in a software solution to help them visualize networks of subsidiaries, in order to analyse money flow between different counterparts (borrowers and lenders)

 

GOALS & MISSION:
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To develop visualization analysis tools which can be used (internally) by RBC to better understand existing data.

 

RELATED PUBLICATIONS:
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Gali, G., Oliver, S., Diamond, S. & Chevalier, F. (2012). Visualizing Sentiments in Business--Customer Relations with Metaphors, in ACM Proceedings  of the SIGCHI conference Extended Abstracts on Human Factors in Computing Systems (CHI ’12), pp. 1493—1498.

Infographic
Monday, August 11, 2014 - 3:45pm
Lab Member: 
Dr. Sara Diamond
Dr. Steve Szigeti
Dr. Fanny Chevalier

DATA AND VISUAL ANALYTICS FOR DECISION MAKING IN NEXT GENERATION

GOALS & MISSION:

This project intends to develop tools to support media companies in transition from print to digital through addressing the following research questions:

1) How do subscribers and non-subscribers consume print and/or online media – what is similar and what different?

2) How can social media data be leveraged to build and retain readers, and to inform a sophisticated next generation personalized recommendation system?  

INDUSTRY PARTNER:

The Globe & Mail

RESEARCH LEADS:

Dr Sara Diamond and Dr Steve Szigeti

RELATED PUBLICATIONS:

Diamond, S. & Szigeti, S. (2013). Social Media Data Visualization Case Study: Globe and Mail. Workshop: CIVDDD Collaborative Research in Big Data Analytics and Visualization. At CASCON 2013, November 18-20, 2013. Toronto, ON.conference Extended Abstracts on Human Factors in Computing Systems (CHI’12), pp. 1493--1498.

Oliver, S., Gali, G., Chevalier, F. & Diamond, S. (2012). Discursive Navigation  of Online  News,  in ACM  Proceedings  of the Designing Interactive Systems Conference (DIS’12), pp. 82—85.

Sponsor(s): 
Research Paper image
Monday, August 11, 2014 - 3:45pm
Lab Member: 
Dr. Sara Diamond
Dr. Fanny Chevalier
Symon Olivier