Research addressed RBC need for tools to help identify the emotional response of clients regarding bank services in order to improve their customer services. As of date, they are interested in a software solution to help them visualize networks of subsidiaries, in order to analyse money flow between different counterparts (borrowers and lenders)

 

GOALS & MISSION:
_________________________________________________________________________

To develop visualization analysis tools which can be used (internally) by RBC to better understand existing data.

 

RELATED PUBLICATIONS:
_________________________________________________________________________

Gali, G., Oliver, S., Diamond, S. & Chevalier, F. (2012). Visualizing Sentiments in Business--Customer Relations with Metaphors, in ACM Proceedings  of the SIGCHI conference Extended Abstracts on Human Factors in Computing Systems (CHI ’12), pp. 1493—1498.

Infographic
Monday, August 11, 2014 - 3:45pm
Lab Member: 
Dr. Sara Diamond
Dr. Steve Szigeti
Dr. Fanny Chevalier

EMOTION AND SENTIMENT ANALYSIS IN TEXT

Overview

Monday August 11th, 2014
Infographic

Research addressed RBC need for tools to help identify the emotional response of clients regarding bank services in order to improve their customer services. As of date, they are interested in a software solution to help them visualize networks of subsidiaries, in order to analyse money flow between different counterparts (borrowers and lenders)

 

GOALS & MISSION:
_________________________________________________________________________

To develop visualization analysis tools which can be used (internally) by RBC to better understand existing data.

 

RELATED PUBLICATIONS:
_________________________________________________________________________

Gali, G., Oliver, S., Diamond, S. & Chevalier, F. (2012). Visualizing Sentiments in Business--Customer Relations with Metaphors, in ACM Proceedings  of the SIGCHI conference Extended Abstracts on Human Factors in Computing Systems (CHI ’12), pp. 1493—1498.

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