It is important to talk about diversity and inclusion, but our actions need to support our words. We value diversity in Toronto and see it as an asset. Inclusion, however, remains a challenge and many of our diverse population experience barriers each day. The way to address this challenge is extending our empathy. At the Inclusive Design Institute, we work on understanding the impact of design in everyday life. We believe that design for all of us begins with design for each of us. In this walk, we are going to mull over the largest underground shopping complex in the world and consider how it does and does not meet diverse needs.